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Privacy policy

A-Two is committed to protecting personal information in line with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what we collect, why we collect it, how we use it, and the choices you have when you use our courier services.

1. Who This Policy Applies To

This privacy policy applies to clients, recipients, suppliers, subcontractors, job applicants and any other person whose personal information we process in the course of providing courier and logistics services. It covers our Midrand base and all service areas, including Gauteng, Durban and Cape Town metro routes.

The responsible operator is Astros Marketing (Pty) Ltd, trading as A-Two. We process personal information only to run our courier operations, manage bookings, support account services and meet legal or contractual duties.

2. Information We Collect And Why

We collect only the information that is needed to complete a delivery, manage an account or provide a related service. This may include names, contact details, delivery and collection addresses, company details, proof of identity where required, booking instructions and parcel details. We may also record proof of delivery, route data and service notes.

  • To collect, transport and deliver documents and small parcels
  • To confirm collection and delivery instructions
  • To manage daily collections, scheduled routes and priority bookings
  • To support returns management, proof reporting and account administration
  • To comply with legal, security and compliance requirements

We do not collect more than is necessary for the service at hand, and we keep records relevant to the delivery or account in question.

3. How We Use Your Personal Information

Your information is used to plan routes, allocate drivers, issue collection confirmations, share delivery status updates and manage communication around your booking. In some cases, we may use your details to resolve a query, handle a claim or verify a recipient before release of a parcel.

We may also use information for internal reporting, service improvement and fraud prevention. Where the law requires us to keep records for a period, we will do so in line with that requirement. We do not use personal information for unrelated purposes without a lawful basis.

4. Sharing Information With Third Parties

We may share personal information with people and entities that need it to perform the service or support our business operations. This can include delivery staff, dispatch teams, account managers, subcontracted transport partners and professional advisers where necessary. We may also disclose information when required by law, court order or other lawful request.

  • Service providers who assist with operations, systems or compliance
  • Recipients who need delivery confirmation or collection details
  • Authorities where disclosure is required by law
  • Business partners involved in a specific booking or route

Any third party that receives personal information is expected to handle it responsibly and only for the purpose for which it was shared.

5. Keeping Information Safe

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. These measures are applied across our dispatch processes, records handling and day to day operations. Access is limited to staff and service partners who need the information to do their work.

We also expect our team, including operations, dispatch and client service staff, to handle information carefully. While no system can be guaranteed as completely risk free, we work to reduce risk and to respond properly if a security incident arises.

6. Your Rights Under POPIA

You have rights in relation to your personal information. Subject to the law, you may request access to the information we hold about you, ask us to correct inaccurate details, object to certain processing, or request that we delete information where we are not legally required to keep it.

  • Request access to your personal information
  • Ask for correction of incomplete or incorrect information
  • Object to processing in certain cases
  • Withdraw consent where processing depends on consent
  • You may also lodge a complaint with the Information Regulator where appropriate

To make a request, please use the enquiry form on our contact page so that we can verify the request and respond appropriately.

7. Retention, Updates And Contact

We keep personal information only for as long as it is needed for the booking, account, legal requirement or dispute resolution purpose for which it was collected. When information is no longer needed, we will take reasonable steps to delete or de-identify it, subject to any retention duty that applies.

We may update this policy from time to time to reflect legal changes, operational changes or improvements to our privacy practices. The latest version will apply from the date it is published. If you have questions about this policy or how we process personal information, please contact us through the enquiry form on our contact page. We will respond as soon as reasonably possible.