When to ask for proof support
Proof Help is useful when a sender needs confirmation that an item reached the right person, department or reception point. It also helps when a receiver says a parcel was not signed for, or when you need a record for internal control, compliance, or a supplier file.
We support same-day work across Midrand, Johannesburg, Sandton, Randburg, Pretoria, the East Rand, Durban and Cape Town metro hubs. If your delivery was booked through our team, we can usually trace the movement from collection to handover and check which name was captured at delivery.
What proof we can provide
Depending on the booking and the delivery type, we can help with:
- Signed delivery confirmation from the recipient or authorised receiving point
- Time stamps for collection, transit and handover where available
- Driver notes for reception counters, loading bays and switchboard handovers
- Proof reporting for accounts, compliance files and internal audit trails
- Return notes if an item could not be delivered and had to come back
If your branch works with scheduled routes or daily collections, we can also check the run sheet and see whether the item was handed to a named person or left with a standard receiving point. That makes it easier to close the loop quickly.
How to request signed confirmation
To speed things up, send the booking reference, date, collection point and delivery address through the enquiry form on our contact page. If you have a branch name, unit number or recipient contact, include that too. The more detail we have, the easier it is to match the correct consignment.
- Tell us whether you need a signature, stamped receiving slip or a simple status note
- Say if the item was a document, envelope or small parcel
- Let us know if the handover was at reception, a security gate or inside the office
- Flag any urgent deadline, such as a tender submission or court filing
Once we verify the move, we send back the available proof and explain any gaps. In some cases the recipient may have signed with initials only, so we check the details carefully rather than giving a rushed answer.
If the delivery was handed over to reception
A lot of business deliveries are accepted by reception staff, security or a mailroom instead of the final recipient. That is normal in office parks, industrial sites and shared buildings across Gauteng and the coastal metros. Our handover support helps you confirm who accepted it, when it was signed for and whether the reference was captured correctly.
Where a building has strict access rules, we will look at the instructions on the booking and any notes from the driver. If the item was left according to site procedure, we’ll say so clearly. If the receiving point could not provide a full name, we will tell you that as well, so your records stay accurate and not half guessed.
Common problems we help sort out
Proof queries usually fall into a few patterns. Sometimes the sender needs a signature for finance or procurement. Sometimes a client says the parcel never arrived, but it was accepted at the gate. Sometimes the branch wants confirmation for a file and the receiving slip has been misplaced.
- Missing signature details on a busy delivery day
- Questions about who received the parcel at a multi-tenant building
- Need for backup proof before invoicing or closing a job
- Return confirmation when a parcel came back to base
Our team at the Midrand base can track these issues for local runs across Johannesburg and Pretoria. For intercity metro work, we check the run records and dispatch records, then give you a clear answer instead of a vague one.
Keeping delivery records tidy for your team
Good proof handling saves time later. If your office sends regular documents, tenders or internal mail, it helps to keep one contact person per branch, a clear receiving name and a standard reference format. That makes signed confirmation easier to trace, especially when several deliveries go out in one day.
We also recommend keeping notes on any site rules, such as gate access, loading bay hours or who may sign after hours. During load-shedding, some buildings close parts of the security process earlier than planned, so clean instructions can prevent delays and confusion. With the right details on file, reciept checks become much quicker for everyone.
If you want help setting up a better routine for proof reporting, our client services team can work with your account set-up and branch preferences. That is often the simplest way to keep records neat across multiple sites.
